Saffron & Silk Thai Bodywork

Privacy Policy

Last updated: September 1, 2026

At Saffron & Silk Thai Bodywork, we prioritize your comfort, boundaries, and privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, book our services, or visit our spa.

This policy is provided for transparency and is not intended as legal advice. If you have any questions or concerns about your data, please contact us directly.

Information We Collect

We collect information that you provide to us directly or that is generated automatically when you interact with our services:

  • Contact & Booking Details: Your name, phone number, email address, and appointment details when booking online or by phone.
  • Health & Intake Information: Information voluntarily provided on your intake form to ensure a safe session, including areas of discomfort, physical conditions, and pressure preferences.
  • Purchases: Details regarding gift card purchases and membership enrollments.
  • Communications: Messages you send us by text, email, or through our website.
  • Phone Calls: Information provided when calling the spa. Calls may be handled by an automated phone assistant, and call details or transcripts may be processed to help schedule your visit and answer questions accurately.
  • Technical Data: Basic usage data and session information when visiting our website.

How We Use Your Information

Your information is used strictly to provide you with the best care and service possible, including:

  • Scheduling, confirming, and managing your appointments.
  • Tailoring your bodywork sessions safely according to your preferences and intake details.
  • Sending appointment reminders and replying to your inquiries.
  • Processing gift cards and managing your recurring memberships.
  • Improving our service quality and conducting internal staff training.
  • Fulfilling legal and record-keeping obligations required for a licensed massage practice.

Health Information Confidentiality

We treat your health and wellness information as strictly confidential. It is shared only with the therapist providing your care and the administrative staff who need it to schedule and manage your visits. We never sell your personal or health information. Please note that Saffron & Silk Thai Bodywork is a licensed therapeutic massage practice, not a covered entity providing medical care, and the information we provide is not medical advice.

Text Messaging (SMS)

By providing your phone number, you consent to receive transactional text messages from us, including appointment confirmations, reminders, and front-desk replies. Messages are sent securely through our telephony provider.

Message and data rates may apply. You may reply STOP at any time to opt out of future messages, and START to resume them.

Payments

Card payments for bookings, gift cards, and memberships are securely processed by our designated payment provider. We do not store your full credit card numbers on our servers or in our local databases.

Information Sharing

We share your information only with trusted service providers who help us operate the spa (such as booking platforms, site hosting, telephony and SMS providers, email delivery services, and payment processors), or when explicitly required by law. We will never sell your personal information to third parties.

Cookies & Similar Technologies

Our website uses essential session cookies to ensure core functionality, such as maintaining staff logins and enabling smooth site navigation. We prioritize your privacy and do not use intrusive tracking technologies.

Data Retention & Security

We maintain your information only as long as necessary to provide your care, maintain accurate business records, and comply with legal requirements. We employ reasonable administrative and technical safeguards to protect your data. All sensitive documents and files are stored privately and securely.

Your Choices

You have the right to request access to, correction of, or deletion of your personal information. You may opt out of text messages or marketing communications at any time. You may also decline to answer any part of our intake form, though please understand that some information is necessary for our therapists to work with you safely.

Children's Privacy

We do not knowingly allow minors to book services online without a parent or guardian present and consenting. If we become aware that we have collected information from a child without proper consent, we will take steps to securely delete that information.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions or requests regarding your privacy or this policy, please reach out to us: